Customer Satisfaction Indicator Have a Positive Impact For The Company
Customer satisfaction indicator is the level of customer satisfaction after comparing the service or product received in accordance with what is expected. Usually, customers who are satisfied with the value provided by a product or service will become loyal customers for a long time.
How Is Customer Satisfaction Measured?
Consumer goals are quite complex. Factors that affect customer satisfaction derived from the quality of products or services provided by the company. Here are some methods that can be used as a customer satisfaction indicator:
1. Consumer Survey
The thing that is most often done by producers or service providers to measure the level of Customer satisfaction indicator is through surveys. Especially in this digital era, digital platforms can be used to conduct online surveys by consumers.