What to Say in an Emergency Call? Let’s Check the Rules

Being in an emergency actually causes panic for everyone experiencing it. In this condition, victims difficult to think clearly and find solutions. Emergency call service in Indonesia is available every time or 24/7 to handle any emergencies. What to say in an emergency call? The operator will guide each reporter in providing detailed information about the incident.

What to Say in an Emergency Call?

Completeness of information when reporting via emergency call is crucial for accurate handling. Emergency call operators need this information to determine which party to contact to resolve the reported incident.

The operator who is receiving the call needs to ensure that the victim can provide important information about the incident. Furthermore, the operator must understand each piece of information, so they can forward it to the dispatcher, who will forward it to the authorities. These are the following points that must be told to the operator during an emergency call.

1. Location

Location is the first clue to handling an emergency case. So, the first point to inform is the address, like the house number, the street name, region, specifically. Moreover, mentioning characteristics of the location is better, such as being near a market, bus station, etc. Providing the direction can make it clear which is the nearest location that can be used as a guide.

2. Type of Case

Second, mention the type of incident. Emergency call service receives all types of incidents, such as theft, accident, fire, natural disaster, etc. Other specific cases are allowed, like being trapped in a car or falling from a roof. It helps the operator to report the incident to the relevant parties. Moreover, it will ensure faster and more accurate handling.

3. Time

The time of the incident is a crucial point. It is needed in reporting an emergency case. In an emergency call, mention exactly when the incident occurred. It is used to determine how long the incident has been going on or whether still ongoing.

In the handling process, relevant parties use the information about time to analyze the situation and provide an appropriate response. Next, the parties do a further investigation based on information when the incident occurs, like tracing the chronology of cases and seeking valid evidence.

4. Additional Information (If Any)

Besides the location, type of incident, and time, operators are very open to receiving additional information. The more complete of information, it will easier to handle the situation. The number of victims, the chronology of cases, and a brief description of cases are examples of additional information that can be provided.

5. Phone Number

Before ending the emergency call, also provide a phone number where the officer can be reached. This way, the officer can contact you again while en route to the location to provide instructions and monitor the situation.

The Role of Emergency Call Service

To ensure proper emergency handling, every caller must understand what to say in an emergency call. All of this information supports the role of emergency call services in handling emergencies. This is the explanation.

1. Fast Response to Handling Emergency Cases

The emergency call service is the first line in handling for emergency cases. This 24/7 complaint service handles all emergency reports. Therefore, the service is highly responsive to every complaint.

2. Give Effective Coordination

Emergency number 112 receives all calls for various emergency cases. This demonstrates that the emergency call service uses a centralized or integrated system. Coordination is a key success of an emergency service and makes the public continue calling the emergency number as the right solution.

3. Provide the Right Solution

After receiving a report, the operator receiving the call contacts the dispatcher to determine the type of case and then contacts the appropriate authorities. It proves that the system is also integrated with other parties that are able to handle the case, such as the fire department, police, ambulances, etc.

Emergency call 112 is a fast response service that provides real-time assistance. Victims can immediately report their experiences and receive immediate assistance from the appropriate parties. By understanding what to say in an emergency call, the operator and relevant parties can analyze and determine the appropriate response steps. All of this information is crucial.

The government can optimize emergency call service by adding an emergency message service. Both of them complete each other. An emergency call is the first step in reporting an emergency case. Emergency message plays the next role which is to send messages to the victim's relatives and authorities.

Emergency messages can be sent in real time via SMS (Short Message Service). This system can be implemented through an emergency message sending machine available at smsbroadcaster.com. Product photos and complete specifications are available. This technologically specific product can help resolve a variety of emergency cases.