WhatsApp and almost all instant messaging apps require an internet connection to work. You can only send instant messages, video messages, and voice messages when your device connects to the internet. What if WhatsApp not working even though your device connects to the internet?
WhatsApp believes that your mobile device or desktop doesn’t connect properly to the internet and there’s nothing wrong with the app. Then, you may want to check the internet connection of your device before trying some other steps to fix WhatsApp.
What to Do If WhatsApp Not Working
When something on your phone is not working, don’t blame your smartphone. Maybe there is something wrong with the internet or the app is down. Below are several steps you should take if your WhatsApp doesn’t work the way you want.
1. Check if the app is down
One of the reasons why your WhatsApp doesn’t work properly is the service is down. The easiest way to know if the problem is the instant messaging app is by trying to use a browser or another app. If other apps on Android phones work well, then the problem is on WhatsApp.
Probably, the servers of WhatsApp experience an issue. If you want to be sure about the problem, then you need to use an online tool such as Down Detector. It is going to let you see whether there’s a problem with WhatsApp. If the app is down, you should only wait until it works properly again.
2. Close and open the app again
If your WhatsApp doesn’t work even with the internet, another way you’ll want to do is to close the app and reopen it. You may also want to log out before logging back in. This is going to kill the bugs while getting all the gears back in their place. Here are some steps to uninstall the app.
Tap and hold the WhatsApp icon on your Android’s app drawer or home screen.
Next, tap the App info icon option and then hit the uninstall button.
Finally, confirm the uninstallation simply by tapping OK.
After uninstalling the app because WhatsApp not working, install it again by downloading the latest version from the Play Store. If you’re an iPhone user, here are the steps to uninstall the app and fix the issue.
Find WhatsApp and then tap and hold onto it.
Select the Remove App option and then hit Delete App.
Find the app on the App Store and then hit the Get App button to install it again.
The new app on iPhone or Android devices should be working normally since this method is going to fix the bug and get you the latest version.
3. Restart your smartphone
If you’ve tried both methods above but none is working, then the next step to take is restarting the mobile device. Rebooting a smartphone is one of the most effective ways to fix many smartphone issues. Simply restart your Android smartphone when WhatsApp not working.
For an Android smartphone, press and hold the power button.
Next, tap Restart to reboot the smartphone automatically.
Wait for the phone to load properly before trying to access WhatsApp.
When your Android phone is ready, tap WhatsApp and see if the issue is fixed.
If you use an iPhone and WhatsApp doesn’t work normally though the device is connected to the internet, then you’ll want to take these steps and restart your iPhone.
Press and hold your phone’s volume up and power buttons.
The screen is going to show some power options.
Turn off your iPhone using the slide-to-power-off button.
Wait for a few seconds before pressing and holding the power button to turn the phone on.
The same thing can be done on your WhatsApp desktop. Try to restart your PC or laptop if your WhatsApp desktop or WhatsApp web doesn’t work.
Use A Tool That Works Well At All Times
WhatsApp will only work when the device connects to the internet. If your business needs to rely on something more powerful, try SMS Broadcaster’s Hitech Terminal Enterprise. This product is going to let your business send promotional messages any time you want.
The tool is also portable and allows you to carry it with you in a car. Then you can broadcast messages to many more people while trying to fix the WhatsApp not working issue. Get the device now by visiting the SMS Broadcaster’s official website.