MERS 999, the Emergency Alert System Malaysia

An emergency alert system is gaining increasing attention in every country, given the numerous threatening emergencies that can occur at any time. In Malaysia, the emergency alert system is integrated, making it much easier for users. The emergency alert system Malaysia is called MERS 999.

MERS 999 as the Emergency Alert System Malaysia

Did you ever know MERS 999? Malaysia has an emergency alert system called MERS 999. Malaysian Emergency Response Services (MERS) is an integrated service in Malaysia, which combines various institutional services into one number, namely 999. This emergency number can be called anytime to report an emergency case.

There are five institutional services combined in MERS 999, such as the Royal Malaysian Police (RMP), Ministry of Health Malaysia (MOH), Fire and Rescue Department of Malaysia (FRDM), Malaysian Maritime Enforcement Agency (MMEA), and Department of Civil Defense (DCD). The integration of these five services makes it easier for users when an emergency case occurred.

Mechanism of the Malaysian Emergency Alert System

As explained previously, the emergency alert system Malaysia is an integrated system that can be contacted at any time. In an emergency, users simply dial 999 and request assistance. So, how do users obtain appropriate services? Read on for an explanation of the MERS 999 mechanism below.

1. Calling the Emergency Number

The integrated emergency service is free-access and available at 999. All Malaysians and tourists can call this number in emergencies. All services needed by the police, health agencies, fire departments, and even the defense and security forces can be accessed through this emergency number.

2. Answered by Operator

After a user calls 999, a telephone operator will receive it immediately. However, do not hang up if the operator hasn't answered for any reason. Wait a moment. When the operator answers, respond immediately to the call so the operator knows the caller is still engaged and can continue reporting. Smooth communication is essential in emergencies.

3. Keep Calm and Clear when Reporting

Based on procedures, the operator will ask for basic information, like the location, type of incident, time of incident, and other details (number of victims, condition of victims, environmental conditions). Keep calm during in call, so can answer all questions and explain the emergencies. The goal is to explain the case clearly and systematically, making it easy to understand.

4. Forward to the Relevant Parties

After gathering various information, the operator can identify the relevant agencies to assist. This way, emergencies can be addressed promptly. For example, fires can be handled by the fire department, thefts by the police, etc. The operator immediately contacts the relevant authorities and relays all information from the victim.

5. Activate the Rescue Team

After determining the relevant parties, the next step is to activate a rescue team to immediately go to the location. This rescue team will proceed to the location through the quickest route and bring all the equipment needed for the rescue operation.

6. Help Arrived at the Targeted Location

In this case, the targeted location is a place where the emergency case occurred. Upon arrival at the scene, the rescue team coordinated quickly and executed the rescue mission. The team was previously trained to handle various situations.

Ethics in Using an Emergency Number in Malaysia

An emergency alert system is essential for all parties who are facing an emergency. A key consideration when using the MERS 999 service is etiquette. Therefore, the following points should be kept in mind to prevent misuse of the service.

1. Only for Emergency Case

As the name suggests, emergency services should only be used to address emergencies. An emergency is a situation that threatens life, safety, health, or property. If the situation is not threatening, do not use the MERS 999 service.

2. Never Makes Untrue Report

For the sake of smooth emergency services and the well-being of all, never make false reports. Don't be the one to call emergency services and provide false information. This can hinder services, compromise the health of rescue teams, and endanger others.

3. Keep Calm and Clear when Reporting

Remaining calm during a call is also a matter of etiquette. This is necessary to expedite the handling process, as all information is better conveyed when done calmly.

4. Follow the Instructions

Listen to the operator's instructions, including responding immediately when the call is received and answering any questions. Follow the instructions to remain alert until help arrives.

Integrated emergency services greatly facilitate their users. The emergency alert system Malaysia can focus on providing effective services with its integrated system. Through MERS 999, affected communities will find it easier to contact and receive assistance. Furthermore, various reported emergencies can be reported through the alert system.

The government can facilitate an emergency alert system with emergency messages. To be effective, these messages can be sent via SMS (Short Message Service). A sending-message machine based on SMS is available at smsbroadcaster.com. It is sending emergency messages to mobile phones in real time, without worrying about internet signal interference.